How a job works
Write it down. Then I build it.
No ticket queue. We agree on the work. Then you get the software.
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You write
Form or andrew@emaration.com. What it should do, who uses it, what you have now. Vague “we should talk” notes wait.
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We scope it
I reply with whether I can take it, what I will build, and when. If I cannot, I say so. We agree before I start.
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You get it
I build it. You use it. I tell you how it works, and what happens next if you want a change. Then the job ends.